Refund, Returns, Deposits, Shipping and Cancellation Policies:
Orders that are not custom made or sized are returnable for a full refund. Returns are only accepted within 14 business days of delivery in its original condition and packaging. A refund will be applied to the method of payment used to make your purchase. Mountain Jewelry Co. is not responsible for postage on returned items and has the right to refuse a return that has been worn or damaged.
Purchases that are custom designed, sized or altered in any way from its original state are nonrefundable and nonreturnable. If for some reason you are unhappy with your custom purchase, we will do everything possible to rectify the situation. However, the original purchase is nonrefundable and any new changes to the design will have additional charges.
Merchandise that is not custom designed, “everyday wear”, is guaranteed from breakage for six months after purchase. The jeweler will inspect the merchandise for necessary repair. Repairs will be made to merchandise free of charge provided it is within six months of purchase date and is the fault of MJC. MJC is not responsible for cracked gemstones. Repairs needed after the allowed time frame can be made at an estimated charge.
*Our warranty excludes coverage for daily wear and tear, items exposed to abuse or adverse environments, loss of stones or theft. Please treat all materials with proper care. Any repairs serviced by anyone other than Mountain Jewelry Co. will void this warranty.
All purchases are shipped via USPS First Class Mail. One-of-a-kind items will be mailed out within 7 business days. Made to order items may take up to two weeks to be shipped.
Deposits and Payments:
Payment in full is expected for ALL purchases. Work will not begin on any jewelry purchases until payment in full is made.
Deposits are required for all custom design projects. The amount of the deposit is determined by Mountain Jewelry Co. The deposit confirms and books the project. Full payment is required when the custom design is approved by the customer and before ordering of the final approved custom design begins.
If the project is canceled by the customer or MJC, the deposit will be refundable minus $20 per hour for all time spent on the project. If the project is not cancelled, the entire deposit goes toward the final payment.
For any questions regarding our Consumer Warranty, please contact us at:
Mountain Jewelry Co.
PO Box 1353
Willow, AK 99688